SUPPORT THAT
GOES BEYONDTHE SALE
Every truck whether you own one or a hundred represents a major investment. These vehicles keep your business running, provided they stay on the road. With one of the largest networks in the industry, you can always count on an International dealer, Love's or Speedco.
But support at International® extends well beyond an open service bay. We offer a comprehensive ecosystem designed to make your ownership experience smooth and productive. Let’s explore how we help you maximize your investment.
You might think you know what a service contract looks like. But International® Service Contacts redefine the standard. We started by asking what owners actually need, and the answer was unanimous: uptime. We built plans around that single, central goal creating a faster, more efficient service experience that delivers total confidence.
Data-driven performanceTo achieve this goal, we leverage the telematics equipment already integrated into your trucks. These devices communicate directly with our service network, providing the real-time health data needed to assess whether that truck needs service.
If it does, your dealer’s service department prepares in advance with an open bay, technician, and every necessary OEM part for the job. Our team accesses your truck’s full repair history and coordinates with the technical support to resolve questions instantly. You’ll stay informed at every step, backed by a guaranteed $0 deductible, 100% coverage for parts and labor and NO maximum claim limit.
Flexible financing with International® Financial¹
We know that a service contract is a significant investment. International® Financial¹ allows you to spread the contract cost over your loan’s lifetime—with no finance charges. By combining your service contract² and financing into a single monthly payment, you get one statement and one point of contact. Everything from equipment financing to service and support, lives within one streamlined account.
Is Fleet Charge a credit card? Kinda. Technically, it's a dedicated line of credit specifically for parts and service, and designed to outperform a standard credit card.
Skip enrollment fees, no finance charges, and hidden costs. Whether you or your operators drive across the state or continent, they’ll find consistent pricing for parts and service throughout our vast network. From International and IC Bus dealerships to Love's and Speedco locations, you’ll never face a billing surprise.
Simplified accounting & inventory management
Track your billing and accounting effortlessly through our user-friendly online management system. For fleets maintaining their own stock, Fleet Charge offers a Parts Return Program. This program allows you to return obsolete inventory, freeing up shelf space for the parts you actually use.
For added peace of mind, our optional Emergency Breakdown service stands ready to help you or your drivers whenever you’re in a pinch.
Maintenance and repairs are a part of every business – especially this one. Trucks work hard and endure rough conditions in challenging environments. They need attention, on occasion, to stay at peak performance. But strategic service doesn’t have to stall your productivity. Here’s how we minimize your downtime.
Accelerated ServiceAt participating Accelerated Service dealer locations, your vehicle receives priority attention the moment you arrive. Within two hours, you a full diagnosis, a detailed evaluation of needed repairs, and a firm estimate. Our teams can often complete the diagnosis and service within that two-hour window for many common repairs. It doesn’t get much faster than that.
Service CommunicationsSuccessful businesses know the value of effective communication. Since maintenance is integral to your business, clear communication must remain central to any service event. We have perfected our industry-leading service tools to deliver the transparency you expect, including:
- Seamless dealer communication: Initiate service requests, track repair status in real-time, and approve estimates instantly.
- Total asset visibility: Access complete VIN-based information, including asset specs, full parts catalog access, and remote health data.
- Comprehensive records: View full service history, current campaign information, and engine calibration status.
- Inventory integration: Link directly to parts inventory systems to see which dealers have the components you need right now on their shelves.
Advanced Remote Diagnostics
We previously mentioned how our Service Contracts leverage Advanced Remote Diagnostics to plan maintenance. This same technology supports anyone needing service for most commercial diesel vehicles (model year 2007 and later). This data transforms how you plan, prepare for, and complete a service event. Here’s how:
- Severity-rated fault codes: Identify exactly what needs immediate attention and what can wait.
- Vehicle health reports: Stay ahead of potential issues with comprehensive status updates.
- Fault code action plans: Identify the most likely parts and service needed before the truck even parks in the bay.
- Dealer inventory visibility: Confirm on-hand parts availability in real-time.
- Resource mapping: Use GPS mapping to find nearby service centers, hotels, and other essential resources.
No matter where the road takes you, the International dealer network is never far away. As one of the largest service networks in North America, we provide instant access to certified technicians, genuine parts, and expert support from coast to coast. This widespread presence means faster turnarounds and less downtime, keeping your operation running and productive.
