PRIVACY NOTICE

International collects certain Personal Data from you when you visit our websites or interact with us regarding our products and services. The Personal Data we collect about you is based on the product or service you are interested in.

Categories of Personal Data we may collect include (“Personal Data”):

• Contact information (Name, email address, phone number, address, company information)
• Social Security Number
• Social Insurance Number (For Canadian Residents)
• Driver’s license or state identification card number
• Date of birth
• Passport number
• Income information
• Taxpayer ID or TIN
• Employment information
• Financial and bank account information
• Payment information
• Credit history
• Vehicle Identification Number
• Website data (such as but not limited to: Internet Protocol address, domain name, device information, type of browser, browsing preferences, number of visits, cookies and similar technologies.)

Information provided by you

Your Personal Data may be collected when you interact with us in the following ways. This may not be an all-inclusive list of how we collect information from you when interacting with International.

• Send us an inquiry about our products and services
• Request a quote or proposal 
• Apply for credit or financing
• Voluntarily fill out a survey or questionnaire
• Submit an inquiry or application for employment
• Signup for our newsletter
• Signup for our vehicle telematics service (Refer to our My International Privacy Notice at Terms of Use and Privacy Policy | International® for service and product specific privacy notice. Certain data collected through My International is governed by the My International Privacy Notice, which supplements this notice.)
• Purchase or lease a vehicle through International, our dealers, or other authorized sellers (including International-owned used truck centers)
• Charge your vehicle at International affiliated EV charging stations
• Register to attend one of our events
• Visit one of our websites

Information we collect from other sources

We may also receive information about you from other sources, including through third-party providers, business partners, public databases, suppliers, vendors, and data providers. For example, if you service or repair your vehicle at one of our dealers or provided consent for that data to be shared with us. Use and disclosure of this information is limited to the purposes described in this notice.

Cookies and Similar Technologies. We (and our service providers) may automatically collect certain Website data through cookies, pixels, SDKs, and similar technologies. Where required by applicable law, and where non-essential cookies are used, we provide choices through a cookie settings or privacy choices available where this Privacy Notice is posted. We honor legally required opt-out preference signals, such as Global Privacy Control, where required by applicable law and technically feasible.

We may use your Personal Data for the following purposes, and those purposes reasonably related to the below:

• Deliver our products and services
• Respond to inquiries from you regarding our products and services
• Verify your identity
• Provide you with a quote or sales proposal
• Support and assist you when you use our products and services
• Communicate safety related information
• Process employment inquiries and / or applications
• Marketing and advertising purposes to promote our products and services
• Create and administer your account
• Analyze and optimize the performance of our products and services
• Evaluate your credit worthiness
• Fulfill contractual obligations
• Perform market research and analysis
• Collection and processing of payments
• Comply with inquiries from regulatory bodies and government agencies
• Improve the content, functionality, and performance of our websites
• Conduct analytics, fraud prevention, security monitoring, legal compliance, risk assessment, and other internal business operations.

We may disclose your Personal Data to the following categories of parties:

• Any third party for which you have provided consent to disclose your Personal Data
• International’s affiliates including our parent companies
• Our business partners such as dealers, vendors or service providers, payment processors, suppliers, and distributors
• Marketing or loyalty program partners
• Regulatory bodies and government agencies as required by law
• Advertising, analytics, and technology partners, where permitted by law and subject to applicable privacy choices.

The security of your Personal Data is a priority to us. International utilizes reasonable administrative, physical, and electronic technical and organizational measures to protect your Personal Data against unauthorized processing, accidental loss, destruction, or damage.

We retain Personal Data for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, enforce legal or contractual obligations, and support legitimate business purposes. Retention periods may vary based on the category of Personal Data, the nature of our relationship with you, the product or service involved, and applicable legal requirements.

If you provide International with Personal Data of third parties (for example, personal/professional references, family members, business partners, etc.,) for the fulfillment of purposes identified in this Privacy Notice, you must inform them about the existence of the processing of their Personal Data and the content of this Privacy Notice.

If you provide Personal Data of third parties, you declare with your delivery that you have the prior consent of their owners to provide their information to International and that the information is complete and accurate.

This website and/or International’s services are not intended for children under 13 years of age. We do not knowingly solicit information online from, or market online to, children under 13 years of age.

California privacy law requires that we provide California residents with specific disclosures regarding the Personal Data we collect, the sources of that information, the purposes for which we use it, the categories of third parties to whom we disclose it, whether we sell or share it, how long we retain it, and the rights available to California residents.

• Categories of Personal Data we collect
• How we collect Personal Data
• Our use of the collected Personal Data
• Our disclosure of Personal Data
• Our sale of Personal Data
  
  

These requirements have been incorporated into this Privacy Notice including your rights under the CCPA. We do not knowingly solicit information online from, or market online to, children under 16 years of age.

California residents may have additional rights under California privacy law, as described in the “Your Privacy Rights” section below.

We would like to make sure you are fully aware of all your data privacy rights if you reside in a US State or a country that has passed privacy laws that grant such data privacy rights to you.

• The right to access: You have the right to know what Personal Data we have about you. 
• The right to rectification: You have the right to request that we correct any Personal Data you believe is inaccurate, under certain conditions.
• The right to erasure/deletion: You have the right to request that we delete your Personal Data, under certain conditions.
• The right to restrict or object to processing: You have the right to restrict or object to our processing of your Personal Data, under certain conditions.
• Right to opt-out of sales: You have the right to opt-out of sales of your Personal Data.
• The right to opt out of sharing or targeted advertising: Where applicable, you may have the right to opt out of the sharing of Personal Data or the processing of Personal Data for targeted advertising.
• The right to limit sensitive data use: Where applicable, you may have the right to limit our use or disclosure of Sensitive Personal Data.
• For California Residents: You have the right to non-discrimination and non-retaliation for exercising your California Consumer Privacy Act (CCPA) rights. 
• How to Submit a Request. To submit a privacy rights request, please use the privacy request link available on the page where this Privacy Notice is posted. Requests are reviewed and processed by International’s privacy team.
• Verification. To help protect your privacy and maintain security, we may need to verify your identity before responding to your request. If you have an account with us, we may verify your request through your account credentials or other account-related information.
• Authorized Agents. Where permitted by applicable law, you may use an authorized agent to submit a request on your behalf. We may request proof that the agent is authorized to act for you and may also require you to verify your identity directly with us.
• Appeals. If we deny your request, you may have the right to appeal the decision (where required by applicable law). Instructions for submitting an appeal will be provided in our response.
• Connected Services (My International). Privacy requests relating to My International will be handled through the same centralized process described above and may require us to confirm your account and authorization as an account holder or authorized user.

International Transfers (if applicable)

• We may process and store Personal Data in the United States and other locations where we or our service providers operate. Where required by applicable law, we use appropriate safeguards for cross-border transfers.

If you reside in a jurisdiction that provides privacy rights and you wish to exercise those rights, you may submit a request using the privacy request link available where this Privacy Notice is posted. We will review and respond to requests in accordance with applicable law.

California residents may also contact us at 866-448-6551.