A NEW APPROACH TO
SERVICE CONTRACTS
Whether you run one truck or an entire fleet, keeping your vehicles on the road is the only way you can get the job done. Unplanned service events can drastically cut into your earnings—even planned maintenance that takes longer than expected can have a major impact.
By working with our customers and our dealer network, we developed a new approach to truck service contracts to boost uptime. To ensure customers never delay service due to long wait times, we made routine maintenance fast and convenient.
ONE THING THAT HAS BEEN A BENEFIT FOR US IS GETTING BUSES IN AND KEEPING THEM RUNNING, AS OPPOSED TO WAITING UNTIL SOMETHING BREAKS.
BRIAN ABBETT / DIRECTOR OF TRANSPORTATION / BISHOP LYNCH HIGH SCHOOL
After several months of trials with select customers and dealers, the results are in: the new International Service Contracts are a big win for everyone. Customers can reduce dwell time and may experience fewer unplanned service events, while service managers can better schedule their technicians and ensure they have the necessary parts in advance.
ONE OF OUR BIGGEST WINS IS: OVERALL DWELL TIME HAS DECREASED SIGNIFICANTLY. CUSTOMERS ARE COMING IN… AND GETTING THEIR TRUCKS BACK... THE SAME DAY.
CHELSEY LEONARD / SERVICE MANAGER / SOUTHWEST INTERNATIONAL TRUCKS
In addition, with Advanced Remote Diagnostics we can proactively schedule a service visit before a small issue grows into a larger one.
THE PROACTIVE APPROACH HAS MADE OUR LIVES EASIER AS FAR AS SCHEDULING AND GETTING THE JOBS IN AND OUT OF THE SHOP QUICKER. THE PARTS DEPARTMENT CAN STAGE THE PARTS, THAT WAY, WHEN THE CUSTOMER SHOWS UP, THE PARTS ARE READY.
KEN MILLER / SERVICE MANAGER / WEST MICHIGAN INTERNATIONAL
Three contract tiers are available (Core, Extended, Complete) to suit a variety of needs and budgets.
Extended and Complete plan include:
- Guaranteed $0 deductible
- 100% parts and labor coverage
- No claims maximums
Service Contract benefits:
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Planned maintenance: Consistent, high-quality work using genuine OEM parts, including an 84-point inspection.
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Proactive Service Planning: We coordinate service ahead of time so the right parts, bay, and technician are ready when you arrive—managed by dedicated resources to expedite service and get you back on the road faster.
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Financial Predictability and Lower Total Cost of Ownership (TCO): Service Contracts can mean predictable maintenance costs by helping you forecast expenses and protect cash flow.
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Support for Higher Resale Value: Trucks with transferable extended coverage often command higher resale values. Potential buyers gain peace of mind knowing the truck has been properly maintained by trained professionals.
Also Available with International Service Contracts:
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Powertrain coverage: Protect powertrain and other key components, including electrical, cooling, suspension systems, and more.
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Mobile maintenance reimbursement: Provides reimbursement for travel costs billed by International dealers for services covered by qualifying International Service Contracts. Vehicle pickup and delivery is also eligible for reimbursement.
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Additional services: Lock in parts replacement costs with wear item replacement, tow coverage, DOT inspection (one per year), additional chassis lube services and mobile service expense reimbursement.
- No additional financing costs: When your truck is financed through International Financial, a service contract can be included with no additional financing costs.
