HOW PROACTIVE
MAINTENANCE CAN
BOOST YOUR UPTIME

Whether you run one truck or a fleet of 100, you already know that your job involves managing the mountains of data your equipment produces. This data streamlines everything from route planning to fuel budgeting. But its greatest value lies in uptime.

A truck only generates revenue while it’s on the road, not in the shop. Staying ahead of potential issues can save time, money, and a lot of hassle—and keep customers happy.

For years, maintenance often meant reacting to low fluids, clogged filters, or valve adjustments. You brought the truck in only after something failed. These unplanned service events drain budgets and pull trucks off the road – often at the worst possible time.

Today’s landscape has shifted. Trucks are smarter, diagnostics are clearer, and real-time data drives a proactive strategy. Instead of waiting for a breakdown, you stay ahead of repairs long before they interrupt your business.

As fleet operations expand, International continues to develop tools that help small and large businesses anticipate and mitigate potential issues. We leverage data from factory-installed telematics that come standard on all our Class 6-8 trucks and buses.

If you purchase a Planned Maintenance service contract, you can take advantage of International’s service orchestration, which helps manage and expedite service and repairs. Our team:

• Monitors your vehicle and contacts you ahead of needed maintenance.
• Schedules a convenient time for you to bring in your truck.
• Ensures the dealer has the bay, technician and parts required to service your truck and get you back on the road quickly.

We provide timely communication and service updates to keep you informed every step of the way.

Advanced remote diagnostics

Translate complex vehicle data into straightforward, actionable insights. With this integrated diagnostics tool, you see exactly what matters and understand why.

Powerful service communication

Experience seamless communication with your dealer network. Initiate service requests and track repair status in real time. The platform provides complete VIN-based information and parts catalog access. It even integrates with parts inventory systems to show you which dealers have the components you need right now.

Over-the-air programming that reduces downtime

Reduce downtime by updating parameters remotely. Less time in the shop means more time on the road.

Fuel analytics

Inform and empower you to make decisions on improving your fleet’s fuel economy by coaching drivers, adjusting routes, and defining idle-shutdown parameters. 

Remote lock/unlock

Keys accidentally locked inside? No need to call a locksmith! You can resolve issues in minutes, not hours. Get quick access when your drivers change, or you reassign trucks.

Easy-to-use interface

Manage your entire operation through a single, intuitive portal that turns data into clear, actionable insights. My International brings your digital ecosystem together into one robust, easy-to-use command center.

• Access remote diagnostics, contracts and warranties, service scheduling, and real-time communications in a unified view—no more toggling between multiple platforms or systems.
• Execute over-the-air (OTA) programming parameter updates and remotely lock the doors with just a few clicks, securing your vehicles and keeping them up-to-date without leaving your desk.
• Benefit from gateway integrations (including TMT Fleet Maintenance) that sync our data directly into your existing back-office systems.
• Connect International vehicles with leading third-party platforms (like Samsara and Geotab) with gateway integrations, enabling fleets to share and consume connected-vehicle data across their existing telematics ecosystem.

By prioritizing the most critical information, the interface helps you make faster, more informed decisions to keep your business running smoothly.

Warranty & service contract status 

• We protect your uptime with warranty coverage and flexible extended service contracts tailored to your business needs. Backed by a network of 1,000+ locations, our coverage provides total peace of mind for your engines, transmissions, and chassis components. 
• My International lets you access your warranty and service contract information; get clear, per-vehicle visibility into coverage status, expiration dates, and eligible services, so you always know the protection you have before work begins. With International Service Contracts, you can choose the mileage or timeframe that fits your fleet, including specialized protection for different engines, transmissions, and suspensions.
• Enhance your plan with optional mobile maintenance, towing coverage, and wear item replacement to lock in today’s prices for future repairs.

Contact your Dealer

Built-in integrations

No one wants to wrestle with extra hardware. That capability gives fleets the tech they need without the cost and hassle of aftermarket truck telematics devices.

Get more details on connected vehicle technology.

International® Service Contracts do more than protect you from unexpected expenses. They create a faster, more efficient service experience that keeps your trucks on the road.

These service contracts cover many planned maintenance needs including oil changes and filter replacements, not just extended vehicle coverage. Capitalizing these costs up front locks in current rates, shielding your budget from future inflation.