SUPPORT THAT
GOES BEYOND THE SALE
You might think you know what a service contract is. But International® Service Contacts are different. We stepped back and asked what owners actually need, and it always came down to one thing: uptime. So, we created plans focused on that one central goal. Plans that support a much faster, more efficient service experience, delivering confidence and peace of mind.
To do this, we utilize the telematics equipment already included in your trucks. These devices speak to our service network and provide the health information required to assess whether that truck needs to come in for service. If it does, your dealer’s service department will be ready with an open bay, an available technician, and all the necessary parts (OEM, of course) to complete the job. They’ll also have access to the repair history of that truck and can coordinate with technical support if any questions come up during the repair. And you’ll be kept in the loop at every step. You get all this with a guaranteed $0 deductible, 100% coverage on parts and labor and NO maximum claims.
We understand that adding a service contract means considering the upfront investment. That's where International® Financial¹ comes in. With International® Financial, you can spread the cost of the contract over the lifetime of your loan— with no finance charges—providing significant savings. Plus, your service contract² and financing are combined into a single monthly payment, with one statement and one point of contact. Everything you need, from equipment financing to service coverage and support, is managed through a single, streamlined account.
OK, you might be asking: is Fleet Charge a credit card? Kinda. Technically, it's a single line of credit, which means when it comes to paying for parts and service, it's way better than a credit card.
For starters, there are no enrollment fees, no finance charges, and no hidden costs. And if you or your drivers are traveling throughout North America, the prices for parts and service across the vast available network stays consistent. Whether you’re at an International® or IC Bus dealership or at a Love's or Speedco, there are no surprises.
The billing and accounting are easy to track thanks to a user-friendly online management system. For those keeping an inventory of parts, Fleet Charge offers a Parts Return Program that enables the return of obsolete parts, freeing up shelf space for the parts you actually need. And for extra peace of mind, the optional Emergency Breakdown service is available to help you or your drivers out in a pinch.
Maintenance and repairs are a part of every business – especially this business. Trucks work hard and must endure rough conditions in challenging environments. Of course they’re going to need some attention now and then. But there’s a way to do it so that it doesn’t always affect your productivity. Here’s what we do to help keep downtime to a minimum.
Accelerated Service
At participating Accelerated Service dealer locations, your vehicle receives priority attention from the moment you arrive. Within two hours, you're guaranteed a full diagnosis, a detailed evaluation of any needed repairs, and an estimate. For many common repairs, both diagnosis and service can be completed within that same two-hour window. It doesn’t get much faster than that.
Service Communications
Success in business often comes down to effective communication. Since service and repairs are a part of your business, effective communication must also be integral to any service event. We worked hard to enhance and perfect our industry-leading service communications tools and are proud of the results. Let’s take a look at what you can expect.
- Seamless communication with dealers, including service request initiation, real-time repair status and estimate approval
- Complete VIN-based information with asset specs, full parts catalog access, and remote health data
- Full service history, current campaign information, and engine calibration status
- Integration with parts inventory systems, showing which dealer locations have the parts you need on the shelf right now
Advanced Remote Diagnostics
We mentioned the telematics equipment (Advanced Remote Diagnostics) that our Service Contracts use to plan service. That same technology is utilized for anyone who needs service (for most commercial vehicles powered by diesel engines, 2007 model year and later). This helps tremendously when planning, preparing and completing a service event. Here’s how:
- Vehicle fault code reporting with severity ratings so you know what needs immediate attention
- Comprehensive vehicle health reports that help you stay ahead of potential issues
- Fault code action plans identifying the most likely needed parts and service
- Dealer inventory visibility showing on-hand parts availability
- GPS mapping with nearby service centers, hotels, and other essential resources
No matter where the road takes you, the International® dealer network ensures help is never far away. With one of the largest service networks in North America, you have access to certified technicians, genuine parts, and expert support coast to coast. This widespread presence means faster turnarounds and less downtime, keeping your operation running and productive.
